Terms and Conditions
Updated: 01 May 2025
1. Payment Policy
- No work will commence without the client's Proof of Payment (POP).
- All invoices must be paid in full before services begin, unless the invoice is over R1000. Then a 50% deposit is required to start.
2. Service Delivery
- Services are delivered on a First-Come, First-Served (FCFS) basis.
- Standard turnaround time is 2 to 14 business days, depending on how quickly all information is received.
- Golden Clients receive same-day or next-day project initiation.
- Client delays (e.g., incomplete info) may pause timelines.
3. Rush Services
- Same-day delivery requests incur a 15% rush fee.
- Golden Clients are exempt from this fee.
4. Communication Policy
- Golden Clients and Website Clients receive direct access to Creative Director Prashely.
- All other communications are managed by the Sales Team.
5. Revisions & Changes
- Standard packages include limited revisions based on your package.
- Extra revisions beyond the package will have additional charges.
6. Cancellation & Refunds
- All payments are non-refundable once work starts.
- If canceled before work starts, a 15% admin fee is deducted from the refund.
7. Ownership and Usage
- Final work becomes the client's property upon full payment.
- Precision Designs Agency may use completed work for portfolio or marketing purposes unless agreed otherwise.
8. Agreement
By making payment, the client acknowledges and agrees to these Terms and Conditions.
